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Rapid Support Engine 1.1 |
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Designz Web has developed a integrated support platform with a winning combination of
state-of-the-art tools, expertise and personal attention. |
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How it works [Diagram Key]
A. The Customer makes the contact with customer support via phone, email or Designz Web Rapid Account Management System.
B. The integrated customer support platform process includes:
» Fully integrated RSE CRM system processess the incoming request.
» A trouble ticket is issued for tracking purposes and the request is sent to the U.S.E.R. Support team for resolution.
» U.S.E.R. Support members take each trouble ticket and work efficiently to resolve the issue completely.
» If required, upto 3 levels of specialized support team use their combined expertise to resolve the issue.
» Changes are sent via Secure Central Database (SCDB) to the Data Automation System(DAS) where they are immediately implemented.
» Customers can self-reolve many support issues, with real-time changes taking effect using Rapid Support Engine.
C. If the issue requires the help of the U.S.E.R support team, the customer is kept updated throughout the resolution process and the trouble ticket is closed.
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Related Links |
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